Cloud solutions have become an integral part of the business world. Yet, it is still difficult to assess and measure the ROI (return on investment) while implementing cloud solutions for businesses and organizations.

In the next article, we will try to shed some light on this issue and explain how to measure ROI for cloud solution implementation and examine whether moving to the cloud solutions is really lucrative for businesses or not.

What is the impact of cloud solutions on your organization?
According to recent data, 93% of businesses are using a particular cloud solution in their organization. After passing the first obstacles of adapting to the cloud system, many organizations feel disappointment due to the fact that they can’t really estimate the ROI of cloud solution implementation.
Simple hardware\ software cloud ROI calculators, won’t provide an accurate result. In order to do so, one must calculate servers & networks consumption and match it to the organization requirements. The cloud flexibility enables to make changes in cloud capacity as a way to measure the hard disc usability.

So, how can you measure ROI when implementing cloud solutions?
First, you must address the changes that were made in the organization concrete and non-tangible technical infrastructure. Measurement of concrete ROI will examine a better usage of resources and a reduction of manual tasks. However, measurement of ROI on non-tangible infrastructure includes parameters like reliability, user-friendly and easy to operate interface, speed and risks management.

How to measure ROI on SAP Hybris Cloud for Customer cloud solution?

Speed of implementation & assimilation process
The first parameter to examine is how long it took to complete the implementation & assimilation process of SAP Hybris Cloud for Customer in the organization:
Did the implementation process executed according to organization needs\ requirement? Where the right development adjustment created for the organization? Did the implementation process executed in a relatively short period of time, according to project deadline? Is there an available support system provided for the organization after the implementation process for problems that may accrue along the way?

Reducing costs & increasing profits
The second parameter to examine is how SAP Hybris Cloud for Customer implementation process contributed to costs reduce. For example: by improving workers productivity (as opposed to system costs) as well as increasing profits as a result of increasing products orders, sales and deals.

Customer service improvements
SAP Cloud for customer enables the sales team to run a better communication channel with their customers, respond faster and better to problems that arise. A fact that contributes to customer retention. Therefore it’s important to examine whether SAP Hybris Cloud for Customer implementation has contributed to the improvement of customer services and reaction time? Is there less company abundance of customers? Are there more new customers since the system implementation? These are legitimate questions to ask in order to measure ROI for SAP Hybris Cloud for Customer.

Growth opportunities
SAP Hybris Cloud for Customer enables organizations to make better decisions, based on sales reports and analysis of sales processes in the organization, identify new ideas for solutions and choose the ones with the best chances of success. Thus it’s important to examine this parameter when implementing SAP Hybris Cloud for Customer solution in the organization.

Faster sales processes
Another ROI parameter to examine, when implementing SAP Hybris Cloud for Customer solution is reflected in measuring the amount of time needed for sales processes in the organization. Does the sales team identify potential sales opportunities better and faster than before? Is the closing deal process shorter than before? Are more and more products being sold?

In conclusion, all of these parameters enables a batter and an accurate examination of ROI, when implementing SAP Hybris Cloud for Customer solution and conclude whether this solution is business worthwhile or not.